Receptionist/Admin Assistant

Working in a small team in our busy reception area, you’ll respond to inquiries from students, staff and members of the public. You’ll also manage room bookings, offer administrative support to the Management Team, manage our contact email account, log lost property, and help to manage our room bookings for societies and subcommittees.

In a role that offers daily variety and challenge, you’ll display the highest standards of customer service to our members and others.

Additional Benefits:

• Annual Leave – 30 days + 5 public holidays. Additional long service leave after 4/6 years.
• Access to (S&LAS) Pension Scheme with generous employer contribution.
• Staff discount scheme to local and national services: https://www.st-andrews.ac.uk/hr/employeebenefits/
• Cycle to work Scheme and subsidised local bus travel (75% discount).
• Employee Assistance programme

Description of Specific Duties:

• Staff reception desk as required, providing a consistent high standard of service in response to inquiries from students, university staff and the general public in person, via email or by telephone.
• Using our specialist room booking software, operate and manage room bookings, scheduling meetings for staff and student groups and others as required. Liaise with building staff and others to ensure requirements are met.
• Manage various Students’ Association contact email accounts, responding to or forwarding queries, organising folders and ensuring good practice is adhered to.
• Assist the Management Team in general administration duties as required.
• Provide general information about the Association and University for students, staff and visitors
• Managing and logging lost property using established systems for this purpose.
• Manage diaries and make appointments for Association staff and sabbatical officers.
• Manage incoming mail.

Person Specification

• Essential
  • A good general standard of education at standard/higher grade or equivalent
  • Experience in customer facing environment
  • Experience in administrative role
  • Strong IT skills
  • Excellent verbal communicator
  • Good written communicator
  • Reliable, punctual and trustworthy
  • Flexible
  • Organised
  • Positive attitude
  • Able to work with minimal supervision
• Desirable
  • Qualification in office administration
  • Experience of working in Higher Education
  • Experience of working with students
  • Knowledge of room booking systems
• Means of Assessment: CV, Application Letter, Interview, Certificates

• Essential Criteria – requirements without which a candidate would not be able to undertake the full remit of the role. Applicants who have not clearly demonstrated in their application that they possess the essential requirements will normally be rejected at the short listing stage.
• Desirable Criteria – requirements which would be useful for the candidate to hold. When short listing, these criteria will be considered when more than one applicant meets the essential requirements.

The Association

The University of St Andrews Students’ Association sits at the heart of the Campus - recently voted as No. 1 University in the UK and with a reputation to protect. With over 10,000 members we are the primary student venue in St Andrews’ and support a thriving student scene with over 140 affiliated societies.

The University of St Andrews Students’ Association is committed to promoting diversity and equality for all and welcomes applications from candidates of all backgrounds. We particularly aim to include perspectives from candidates with disabilities, from BAME backgrounds, and those with diverse sexualities or marginalised gender identities.