Box office, entry and left property

Buy tickets online or from the box office from 5pm on event day subject to availability.

For late night events, collect your wristband from 5-10pm on the day to guarantee entry.

Bring your ticket, matric, and ID to collect your ticket - you cannot send someone else to collect for you. See membership and access.

This can vary for some events - check the event listing for specific details.

Access to the Union is subject to our attendee terms.

Union Passes

Union Passes are the smartest, cheapest way to see it all. Passholders enjoy a variety of perks including express entry - but you can still get in even quicker by collecting a wristband early in the evening.

See the terms of our 2026 Freshers' Pass or 2026 Platinum, Grad, and Uni Life Passes

Entry charges

Entry to the Union is free, except after 11pm on Wednesdays, Fridays, and Saturdays or on certain major event nights, where you'll need to have a ticket to that night's event. Ticketholders generally have access to all open bars and venues in the building.

Lost and left property

If you've lost something in the Union, complete the lost property enquiry form and we'll try and reunite you with your belongings.

If you abandoned property in the Union, it may have been stored for safety and you'll need to pay a fine to have your item back. We recommend you store items in our cloakroom instead.

See the Lost and Left Property page for more.

Refunds for Union-run events

Thank you for purchasing a ticket to one of our events! We want to ensure that you have a great experience. If your plans change and you need to request a refund, please review the following guidelines:

  • Refund Eligibility: For most of our events, you are eligible for a full refund up to the day of the event (up to 1 hour before the event start time or until you pick up your wristband for the event). Requests made after this deadline will not be eligible for a refund.
  • How to Request a Refund To request a refund, please sign in to your events account select the "Request Refund" option on the relevant ticket.

We will process your refund within 5-10 business days, and you will receive your refund through the original payment method.

  • Non-Refundable Items Refunds will not be issued for:
    • No-shows (failure to attend the event)
    • Refunds requested after the refund deadline
    • Special promotions, discounted tickets, or certain VIP packages (if applicable)
  • Transfer of Tickets If you are unable to attend the event but would like to transfer your ticket, please do so by signing in to your events account before the event and selecting the Transfer option on your ticket. This is subject to availability and approval.
  • Event Cancellation In the unlikely event that the event is cancelled or rescheduled, you will be notified immediately, and we will issue a full refund or offer an alternative event date/venue. Refunds for event cancellations will not be subject to the deadlines listed above.
  • Contact Information For any refund inquiries please contact us at [email protected].

Thank you for understanding our policy, and we look forward to seeing you at the event!