Meet Jackie, our Student Advocacy Co-ordinator
Jackie can support you with a range of issues like academic appeals, academic misconduct, non-academic misconduct, fitness to practice, stage 1 and 2 appeals, entry to honours, s-coding, and termination of studies.
Email Format
To help us better support you and fellow students, it would be extremely beneifcal to include the following information in your email.
- In the subject line, please include the due date for any documents you need to send. For example, your academic appeal needs to be submitted before the 5th of September. Your subject line would be "Academic Appeal due 05/09".
- For academic misconduct meetings - please provide general information of the situation and any documentation in advance of any meeting.
- For non academic issues and housing issues - please highlight what you would like to discuss in advance of any meeting to ensure we are best prepared.
- Generally more information shared in inital communication is best and will help support communication to come.
Email: [email protected]
In busy period, emails may be responded to in accordance of urgency and it may be longer to get a response.
Timing and Location
We are based in the Union building in St Marys Place – first floor.
Our working hours are Monday – Friday 9am-5pm.
Tuesday and Thursday - in person appointments available – please email for apt.
In person drop-ins - Tuesday and Thursday 10-11:30 am, without prior appointment.
Monday and Wednesday - remote appointments only – please email for apt.
Remote drop-ins - Monday and Friday 10-11:30am, without prior appointment.
What the appointment will involve
For meetings with Jackie, it would be helpful to send any relevant evidence or information you have been sent by the University, such as summons letters, email chains, and Turnitin reports. Having this information helps us to advise you better. We will talk you through procedures/policies and what your next steps might be, and discuss options with you.
We take time to go through your concerns with you.
We will advise you where necessary and may also signpost you to other support services where relevant.
We will work with you in helping you to get the outcome you are seeking. Any advice given is completely confidential and non-directive, so the purpose of the next step is to outline your options as we understand them and offer an opinion based on our knowledge and experience.
Confidentality Notice
Communication and meetings may contain confidential or sensitive information shared in line with GDPR and professional safeguarding standards. As an employee of the Students’ Association, Jackie operates within formal confidentiality protocols to protect student wellbeing. Advocacy casework is managed exclusively through the official advocacy service and is not shared externally.
Please note: if you choose to share details of your case or personal information with individuals or groups outside of the advocacy service, this information may not be protected under the same confidentiality or data protection standards.