A line of colourful box files on a shelf.
Cloakroom Policy

Your Union - Cloakroom Policy 

2025 

1. Purpose 

This policy outlines the terms and conditions for using the cloakroom service and ensures the safety, organisation, and accountability of stored items. 

 

2. Cloakroom Service 

  • The cloakroom is for customers to store coats, bags, and personal belongings.  

  • Items will be accepted only during designated cloakroom operating hours and subject to capacity. 

  • Each item will be assigned a ticket; customers must keep their ticket to collect their belongings. 

  • Cost per item: Free to Pass Holders (1 item per customer), £1, or £1 plus an additional amount if working with the Charities Campaign. 

 

3. Liability & Responsibility 

While every effort is made to keep items safe, the venue accepts no liability for: 

  • Cash, valuables, or fragile items stored inside bags or pockets. 

  • Loss, theft, or damage unless caused by proven negligence of staff. 

The venue’s maximum liability for any item is limited to £100. 

 

4. Prohibited Items 

The following may not be stored in the cloakroom: 

  • Illegal substances or items 

  • Weapons or sharp objects 

  • Food, drink, or perishable goods 

  • Oversized luggage unless specifically permitted by management 

 

5. Ticket Policy 

The original ticket must be presented to retrieve stored items. 

Lost tickets: 

  • Guests must provide a detailed description of the item. 

  • Retrieval will only occur after all remaining items have been collected at closing time, or at management discretion. 

  • The venue is not responsible for delays caused by lost ticket verification. 

 

6. Uncollected Items 

Items not collected by the end of operating hours will be stored securely for 56 days. 

Unclaimed items after this period will be donated to Transition at the University of St Andrews, to be processed sustainably.  

 

7. Behaviour & Conduct 

  • Cloakroom staff reserve the right to refuse items that pose a safety, hygiene, or storage risk. 

  • Abusive or aggressive behaviour toward staff will not be tolerated. 

 

8. Acceptance of Terms 

  • By using the cloakroom, guests acknowledge and agree to the terms in this policy.