Advocacy Service Feedback

If you have used our advocacy service and would like to provide feedback regarding your experience, please complete the survey below. Please note that logged in users who wish to remain anonymous must log out before completing the survey.

 

Please select one response to each of the following questions:

 

1) How easy did you find it to access our service?

 Very difficult

 Difficult

 Easy

 Very easy

 

2) Did we listen well?

 Not at all

 Not really

 Well enough

 Very well

 

3) Did we react in a sympathetic way?

 Not at all

 Not really

 Fairly sympathetic

 Good level of sympathy

 

4) Was the advice given useful to you?

 Not useful

 Slightly useful

 Mostly useful

 Completely useful

 

5) Did you get information that was easy to understand?

 Very difficult

 Difficult

 Easy

 Very easy

 

6) Did the adviser know what they were talking about?

 Not at all

 Not really

 Well enough

 Very well

 

7) Has receiving advice improved your confidence to deal with future problems?

 Yes

 No

 

8) Overall, how happy are you with the service that you have received?

 Very unhappy

 Unhappy

 Fairly happy

 Very happy

 

9) Would you use the Advocacy service again and/or recommend it to others?

 Yes

 No

 

Any other comments: